01
Pre-Kickoff Cancellation & Advance Refunds
BEFORE WORK BEGINS
We understand business circumstances can change unexpectedly before project execution begins.
- •7-Day Window: If a client requests cancellation within 7 calendar days of signing and paying an initial kickoff advance, and before architecture or design sprint work has commenced, a 100% refund of the advance will be issued minus direct banking/gateway transaction fees (typically 2%–3%).
- •Post-Kickoff Discovery: If cancellation is requested after architecture discovery, wireframing, or sprint planning has begun, the refund will be prorated to account for engineering hours already spent, and all discovery artifacts will be handed over to the client.
02
Milestone Payouts & Completed Work
ACCEPTANCE-BASED RELEASES
Because our work is structured in transparent, reviewable milestone sprints, clients review and approve each phase before approving milestone payments.
- •Approved Milestones: Once a deliverable milestone has been demonstrated on a staging server and formally approved by the client, the corresponding payout is non-refundable.
- •Partial Deliveries: In the unlikely event an engagement is discontinued mid-sprint, payments are assessed based on deliverable work completed, and 100% of all code written to that point is transferred to the client repository.
Our staged milestone model ensures you never pay for unreviewed or unsatisfactory deliverables.
03
Monthly Retainers & Fractional CTO Advisory
ONGOING SUBSCRIPTIONS
For ongoing maintenance retainers and Fractional CTO advisory agreements:
- •Notice Period: Clients may cancel or pause monthly retainers at any time with a 15-day written notice prior to the upcoming billing cycle.
- •Active Cycle: Retainer fees for an active, ongoing monthly cycle are non-refundable once engineering or advisory hours have been allocated.
- •Unused Hours: Retainer allocations expire at the conclusion of each billing month unless explicitly agreed otherwise in the Statement of Work.
04
Engineering Remediation Guarantee
DEDICATED QUALITY COMMITMENT
If any completed deliverable does not strictly match the agreed functional specifications in the Statement of Work, Webinsio commits to a dedicated remediation sprint at zero additional cost until the requirement is satisfied, prior to final signoff.
05
Refund Processing & Bank Timelines
ELECTRONIC REVERSALS
Approved refunds are credited directly back to the original payment source (bank account, Razorpay, or Stripe). Processing typically completes within 5 to 10 working days, subject to the clearing timelines of your financial institution.
